HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Receiving time=processing time+shipping time. Generally, the processing time is 10~20 days. The shipping time is 5-25 days by shipping way you selected. International shipping times vary based on the destination.
SHIPPING FEE AND SHIPPING TIME:
We provide Free Shipping for orders over $129
There are several logistics methods：
Super Saving：22-25 Business Days (excluding processing time). Shipping Fee: $13.99
Standard Shipping: 13-20 Business Days (excluding processing time). Shipping Fee: $19.99
Expedited Shipping:(Applicable only in the United States): 8-12 Business Days (excluding processing time). Shipping Fee: $26.99
CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?
After your order has been sent out, you may not change your shipping address.
How to cancel an order which has not been paid?
If payment for an order has not been made, you can cancel by clicking "Cancel Order" on your account.
How to cancel a paid order?
Orders canceled prior to shipment will receive a full refund.
Orders can not be canceled once order shipped. If you have questions, please contact our customer service: firstname.lastname@example.org
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 10-20 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
DO YOU SHIP INTERNATIONALLY?
International shipping is available currently.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: email@example.com